Frequently Asked Questions
National Career Certification Board (NCCB)
What is NCCB's refund policy?
Certification exams and practice exams are non-refundable and non-transferable and must be taken by the person who is registered for the exam.
Once I purchase an exam with NCCB , how many days will I have to take the exam?
You will have 30 days from the date of purchase to take the exam.
What is included with my exam purchase?
Your exam purchase will include access to the certification exam. You may purchase practice exams and take the practice exams 3 times each. There is no time limit on them, and you can access the practice exams without going through ProctorU.
How much time will I have to complete the exam?
You will have 2 hours to complete your exam, which consists of 80 questions. The clock begins when your start the actual exam. Setting up your computer with ProctorU does not affect your exam time.
What is considered a passing score?
You will need to score a 70% or higher to pass the certification exam.
What happens if I don't pass the exam.
We encourage you to take the practice exams until you have scored a 70% or higher on them. This will prepare you for the actual exam. If you need more help, we have a "Recommended Reading" tab listed under each examination on the website. If you do not pass the actual exam you must purchase it again at a later date.
How much does it cost to retake an exam if I don't pass it?
If you do not pass the exam the cost to retake it is $175.00. There is no limit on how many times you may retake an exam but you must pay the $175.00 fee each time.
What is ProctorU?
ProctorU is a live online proctoring service that allows exam takers to complete their assessment at home while still ensuring the integrity of the exam. Here at NCCB we desire professionalism and integrity in all that we do. This includes ensuring that the exam process is validated. ProctorU helps us achieve this goal and it provides our students with the necessary assistance they may need the day of the exam.
When is ProctorU open?
ProctorU is open seven days a week and 24 hours a day except for the following five holidays: New Year's Day, Thanksgiving, Christmas Eve, Christmas Day and the day after Christmas.
How far in advance do I need to schedule my Exam with Proctor U?
Appointments should be made at least 3 days in advance. To make an appointment, simply create an account by clicking this link, log in, click on the "new exam" tab and select the exam, date, and time you desire. You will receive an email confirming your reservation at the email address you provided to ProctorU.
What are the Technical requirements for using Proctor U?
- A reliable computer running Windows XP (or higher) or Mac OS X 10 (or higher).
- A web cam with 640x480 video pixel resolution or higher.
- Headphones or working speakers connected to the computer.
- A working microphone connected to the computer. We recommend a web came that has a built in microphone.
- A web browser with Adobe Flash Player installed. We recommend Flash Player 10.
- A reliable, high-speed Internet connection.
- The ability to allow video and screen-sharing connections to the computer used to take an exam.
- Test-takers can test their computer and webcam at http://www.ProctorU.com/helpdesk
What happens if my computer has technical issues the day of my scheduled exam?
ProctorU representatives will happily reschedule your exam in the event of a technical issue. You can reschedule by emailing email@example.com, calling 855-772-8678, or speaking with your proctor at the time of your appointment. Please include identifying information in your email such as name, course, institution (National Career Certification Board) and the current appointment information.
Will the ProctorU representative help me troubleshoot a technical issue?
At the time of your appointment, the proctor will ensure that your computer and Internet connection are capable of taking the exam. ProctorU will provide technical support at no charge for any issues that may arise before or during the testing session. In the rare event that the proctor cannot get the computer working properly, they may require that the issue be corrected and reschedule your exam.